Returns & Exchanges
At Illumicrate, we want you to love every piece you wear, but if something isn't quite right, we offer a 30-day window for returns and exchanges on all unworn items. Simply ensure your items are in their original condition with tags attached to qualify for a full refund.
Initiate Your Return
Log into our online portal with your order number and email address to select the items you wish to return or exchange.
Package Your Items
Securely place the unworn apparel in its original packaging, ensuring all designer tags and hygiene seals remain intact.
Ship It Back
Print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized courier location.
Receive Your Refund
Once our warehouse inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing